Real people who speak Khmer

No. They’re saved on the device and send themselves when the connection comes back. The till’s Settings show how many are still waiting.

The owner or a manager sets a new one in the back office: Staff, then Reset PIN on that person’s row. Type a new PIN of four to six digits and they can sign in at the till straight away. Nobody can read an old PIN, not even us.

Tap Forgot password? on the sign-in screen. A six-digit code goes to your e-mail, good for ten minutes — type it in and choose a new one.

On the till, open Settings › Receipts, choose your printer and press Test print (Khmer). If the right side of the receipt is cut off, press Width test: it prints three boxes, and you keep the widest that comes out with both sides. Still not working? Send us the printer model.

The server didn’t accept something the till sent, usually because of stock or a credit limit. Nothing is lost: open it to see what was refused and why, and a manager can sort it out.

In the back office open Staff and press Add staff, or Invite by e-mail if they will use the back office too. Start their role from a position such as Cashier, Waiter, Kitchen or Stock keeper; every permission can be changed and each one is written in plain words.

On the Subscription page in your back office: one row per month, with each invoice and receipt ready to print or save as a PDF.

Yes, whenever you like. Every report has Export CSV and Print / PDF, and in the back office Settings › Data & audit the owner can press Download everything (JSON), or take the products and customers as CSV. It is your shop’s data; nothing is deleted if a subscription lapses.

On the till, open Settings › About and press Copy report. It tells us the version, the device and the sync status, and carries no passwords. If you can, send the support code shown there too.

Yes. Each device is paired to its own register and they all share the same products, prices and customers. Every sale keeps the number of the till that made it, and the day summary can be read per till or for the whole shop. How many devices you may pair is set by your package.

Put the customer on the sale first, then choose On account when you take payment. The back office keeps their balance, their credit limit and every charge; when they pay, use Take repayment on their row. A sale over their limit asks for a manager.

Yes, on the till’s Tables screen. Right-click a table (or hold a finger on it) for its quick menu: Split bill pays part of it as its own sale, Merge into brings two tables’ orders together, and Move to a free table moves the party. Dragging one table onto another does the same.

Whoever the role says. Reports, costs and margins each have their own permission, so a cashier can sell without seeing what the shop earns, while an owner or a manager sees everything. The Staff page shows each role in plain words before you save it.